Customer service Mozio taxi reservations (FAQ)

Please find questions and answers about Mozio taxi reservations

How do I cancel my taxi reservation?

With two clicks! We know that sometimes your plans change, so we’ve tried to make it easy for you to cancel, in case you need to. As long as it’s before the provider’s cancellation cut-off (differs by provider, usually 48 hours or less), you can just click on the cancellation link in your confirmation email. If it’s past the cut-off, you may still be able to cancel and get a refund, though you’ll have to call the provider.

Can I change a reservation that I have confirmed?

Making a change to a reservation is fairly simple but will depend on a series of conditions. Mainly that your reservation is within the cancellation policy and that the provider you selected can accommodate the changes you’re requiring.

Please note, changes may have additional charges since prices are subject to change. Make sure you request your change as soon as possible for us to be able to assist you.
If your request is not cancellable, it will depend on how far in advance you notify us or the local provider about your change request.
Remember, if your request is still within the cancellation cut-off, you could simply cancel your existing reservation and rebook it with the correct details.

Can I bring my wheelchair? Are your vehicles Wheelchair Accessible?

Most of our vehicles will allow you to bring a foldable wheelchair. Please make sure you take into account the amount of luggage you’ll bring since the foldable wheelchair will take up space in the trunk of the vehicle. Please let us know you’ll be bringing a foldable wheelchair on the Special Instructions right before you confirm your booking.

Airport taxi ransfer, vehicles for wheelchair
Vehicle with a ramp for wheelchair

While we attempt to cover all of your needs, not all of our vehicles are wheelchair accessible. We show a picture of the vehicle with a ramp (as shown in the image below) whenever a wheelchair accessible vehicle is available. Please make sure you specify you’ll require a wheelchair accessible vehicle on the Special Instructions right before you confirm your booking.

How can I contact customer support?

Please get in contact with us!

Email: Send an email at and we’ll get back to you ASAP, usually within an hour!

Phone: Want to speak by phone?
Call (toll-free) at +1 855 980 7669 or +1 415 969 7669

Or when making a booking online click on the blue button for chat support.